Terms and conditions
Thank you for visiting TreasureHouse.gr. We have prepared the information below to ensure that your experience on our Site is one you'll want to repeat again and again. We provide this Site as a service to our customers.
Please note that by using the Site and/or placing an order for products from us, you agree to follow and be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use this Site. Although you may 'bookmark' a particular portion of this Site and thereby bypass these terms and conditions, your use of this Site still binds you to the terms and conditions.
We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of the Site or placing an order following any such changes constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Site.
Should you have any questions concerning any of our policies, you can email our Customer Services team at email@example.com or call us on +30 6946452029
Placing Orders and Contract Creation
The steps for placing an order on the Site and for forming a contract with us are as follows:
1. You will be guided through the ordering process by a series of instructions on the Site. You place your order at the end of this process by clicking on the "BUY NOW" button. You can review/amend your order at any time before clicking on the "BUY NOW" button. Unfortunately orders cannot be amended once they have been placed.
2. Once you have placed your order, we will send to you an order confirmation email detailing the products you have ordered. This is not an acceptance of your order by us. Your order is an offer to buy a product or products from us and your offer will not be deemed to have been accepted by us until we have sent you a dispatch confirmation email, as below.
3. As your product or products is/are shipped from the warehouse we will send you a dispatch confirmation email, which will confirm that we have accepted your order. If we do not or cannot accept an order placed by you, for any reason, we will notify you. Once you receive the dispatch confirmation email, a contract is formed between you and us in relation to the product or products set out in the email and payment will be taken. No product will be shipped until payment has been made in full. The dispatch confirmation email will contain:
a) Details of your order;
b) Anticipated delivery date for your order or orders (if shipped separately);
c) Information regarding your right to cancel the contract formed with us.
Please check the details of the order confirmation email and the dispatch confirmation email carefully. It is your responsibility to notify us if there are any errors or inconsistencies by contacting Customer Services by email at firstname.lastname@example.org phone on [+30 6946452029] or by using the free text form available on our Contact Us page.
The contract between us for products sold via the Site will be concluded in English. We will not file the specific details of your contract. If you do require any information regarding orders you have placed with us, please check your order history on the Site (if you have an account with us) or write to us at the address set out above.
We endeavour to present the most recent, most accurate, and most reliable information on our Site at all times. However, there may be occasions when some of the information featured on the Site may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in product prices, item availability, or in any way affects your individual order.
Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. Please also note that because the colours of the products you will see on the Site depend on your monitor/screen, we cannot guarantee that the display of colour will be accurate and some colours may vary.
If you have ordered a product that is unavailable, we will inform you as soon as possible by email and, if applicable, give you an estimated date of when the product is due to be back in stock and available for dispatch to you. Alternatively, you will be entitled to cancel your order and receive a refund from us (if your card/PayPal account has already been charged).
Pricing and Payment
The price of products is quoted on the Site in EUR (€) and includes VAT tax. Prices quoted exclude delivery costs which are added to the total cost of the order during the order process, but before you click on the "BUY NOW" button. Delivery costs include VAT tax.
Products that are shipped to countries outside of the EU may be subject to taxes, brokerage fees, customs duties (including import VAT) and import fees levied by the destination country.
Despite our best efforts, some products may be listed at an incorrect price due to a typographical error or systems error. We reserve the right to review and change product prices on the Site at any time without notice and we reserve the right to refuse or cancel any orders placed for products listed at an incorrect price, whether or not the order(s) has/ve been confirmed and your card/PayPal account charged. If your card/PayPal account has already been charged for such a purchase and your order is cancelled, we will issue a refund to your card/PayPal account (as applicable) in the amount of the incorrect price.
We are unable to change the delivery addresses for parcels once the order has been placed. Please note that any changes you make to your account after placing an order will not take effect immediately and won't apply to orders already placed.
We aim to deliver your ordered products by the estimated date set out in the dispatch confirmation email, or, if no date is given, at the latest within 30 days of the date of the dispatch confirmation email. In the event that your delivery is delayed for any reason within our control, we will do our best to keep you informed of the estimated delivery date.
Ownership of and risk in the products you have ordered will pass to you at the time they are delivered to you. If you decide to return the product(s) to us for exchange in accordance with our Returns & Exchanges Policy, risk will remain with you until you have posted the returned products to us or you have returned the products to us.
Warranties and Disclaimers
IF YOU ARE PURCHASING PRODUCTS AS A CONSUMER, WE DO NOT GIVE ANY WARRANTIES OR GUARANTEES IN RESPECT OF SUCH PRODUCTS OVER AND ABOVE THOSE IMPLIED BY APPLICABLE LAW (THESE INCLUDE, FOR EXAMPLE, THAT THE PRODUCTS ARE OF SATISFACTORY QUALITY AND REASONABLY FIT FOR ALL THE PURPOSES FOR WHICH PRODUCTS OF THAT KIND ARE COMMONLY SUPPLIED). WE REMAIN RESPONSIBLE, HOWEVER, FOR SUPPLYING PRODUCTS THAT CONFORM TO THE CONTRACT.
Limitation Of Liability
Nothing in these Terms of Sale excludes or limits our liability for fraud, fraudulent misrepresentation, personal injury or death caused by our negligence or any other liability which cannot be excluded or limited as a matter of law. Also, nothing in these Terms of Sale limits your statutory rights if you are contracting with us as a consumer, including your right to a replacement or repair where products supplied are not of satisfactory quality.
Unless otherwise expressly stated in the terms and conditions for a particular promotional code, promotional codes cannot be combined and cannot be used in conjunction with any other offer/discount. For example, unless expressly permitted for a particular promotional code, you cannot use a student discount in combination with another promotional code. If you have more than one promotional code and the codes cannot be combined, it is up to you to use the promotional code that has the biggest benefit to you.
Only you and we shall have any rights to enforce any term of the contract formed between us. The contract formed between us, which includes these Terms of Sale and any document referred to in them, constitutes the whole agreement between us and supersedes all prior agreements (written or oral), arrangements and understandings between us relating to the same subject matter.
If any of these Terms of Sale or any provision of the contract formed between us is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the affected term or provision will be removed from the remaining terms and provisions, which shall continue to be valid.
To the maximum extent permitted by applicable laws, these Terms of Sale, and any dispute or claim arising out of or in connection with these Terms of Sale (including non-contractual disputes or claims), shall be governed by the Greek/ European law. The courts of Greece shall have non-exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Sale or their subject matter.